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Free travel for spectators
How to obtain a free ticket for additional train?
What is free travel?
Each 2018 FIFA World Cup spectators has the chance to make use of free transport between tournament host cities.
Free travel via additional trains traveling between host cities during the sporting events will be provided to spectators holding match tickets or documents granting access to the match, along with FAN ID.

The free transport is provided in accordance with the provisions of Federal Law No. 108-FZ "On the Preparation and Holding of the FIFA 2018 FIFA World Cup, the FIFA Confederations Cup 2017 in the Russian Federation and Amendments to Certain Legislative Acts of the Russian Federation" dated June 7 2013.
How to obtain tickets?
Free ticket issuance process for additional trains requires the following:

1. Register at the official website: tickets.transport2018.com.
2. Enter game ticket data:
  • the ticket or application number;
  • FAN ID;
  • date and time of the match;
  • host city where the game is played.
3. Choose additional train route and train seat, which will be offered automatically by the website based on the ticket info input.
How to register?
In order to register, you need to input the following:

1. FAN ID number;
2. Personal data:
  • last name, first name, patronymic (if applicable),
  • date of birth,
  • gender,
  • citizenship,
  • type of ID document and its number;
3. E-mail;
4. Contact phone number.

Following registration and choosing the route of the additional train, along with the seat, the spectator receives a message with the boarding coupon via email provided during registration. The message contains confirmation of the right of free transportation with relevant information (location and time of departure/arrival of the additional train, train number and seat, along with the list of documents required to present during boarding).
Please take note
  • The right to free transport is provided on First Come First Served basis.
  • Spectators without a ticket to the game cannot make use of the right for free transportation via additional train.
  • Only spectators with a game ticket and FAN ID will be allowed to board additional free trains.
  • Registration for free transport stops 24 hours before the departure of the additional train.
Additional trains
Additional trains will travel between host cities during 2018 FIFA World Cup Russia.

728 additional trains will transport spectators between 11 host cities.
Transport during match days
On game days host cities will have free transport to and from airports as well as free public transit.
FAQ
Can free travel take place in any additional train provided for spectators of the 2018 FIFA World Cup?

No. A spectator will be provided with a free round trip ticket only for the train scheduled to operate for the certain match indicated in the entrance ticket.

Are all spectators guaranteed to receive free tickets for an additional train?

Seats in additional trains are provided within a range of seats reserved for the spectators in the additional trains, they are provided on a First Come First Served basis.


What are the conditions of free travel for children? Are children provided with a separate seat?

Children can receive a free ticket only if they have an entry ticket to the match. Children will be provided with separate seats.

Can a free boarding coupon be obtained by using an application number for purchasing a ticket received at http://www.fifa.com/?

No. Free boarding coupons can only be obtained using the match ticket or application numbers.


What should I do if my FAN ID does not pass the verification on the Portal of free travel?

Н Please check the correctness of entered personal data and FAN ID. In case the data is correct but the error occurs again, please send a message to the Portal's technical support team: support@transport2018.com.
Fan's Transport Guide

The ANO Transport Directorate 2018 launched a website and a mobile app called the Fan's Transport Guide, which will facilitate the use of the free transport for the 2018 FIFA World Cup Russia™ fans. The website is available at the link, the mobile app is available for download via AppStore and Google play.
Do I have to pay for the bed sheets?

No. Bed sheets in additional trains are provided free of charge.

Still have questions?
Or call the official hotline:
8 800 775 2018
Have a nice trip!


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